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Terms and Conditions

The terms and conditions for the use of the Harold Johnson and Son website are detailed below. We may vary these terms from time to time and therefore you should check them before making a purchase.

TERMS OF USE

The following terms and conditions will apply to all purchases made via the website or telephone. All contracts shall be governed by and construed in accordance with English Law and any disputes or proceedings shall be subject to jurisdiction at the English courts.

We have taken every step to ensure that the information displayed on the website is correct. The images displayed on the website are not necessarily a representation of the actual size. If you wish to know the exact dimensions of a particular item, then please feel free to email or telephone us.

We are unable to guarantee that the colour of an image of a product is an accurate representation as different computers and monitors may alter the colour of a particular image.

All prices shown are in pound sterling (£) and include the VAT rate of 15%, unless clearly stated.

We reserve the right to alter our prices and specifications without notice. We will confirm any details when replying to your emails.

TERMS OF PURCHASE

The full price of your order must be paid for before we send any part of the order.
The order is binding after you have received the order confirmation and details from us, and the payment for the goods is cleared. All orders are subject to stock availability and payment clearance.

WARRANTIES

H Johnson and Son make no warranties as to the accuracy and completeness of any content included on the website. We also do not take responsibility for any contact of third party websites we may link to.

ENQUIRIES

For enquiries about your order or delivery, please contact us on telephone 024 76347038 or fax 024 76352367, or email info@johnsonsjewellers.co.uk quoting your order number.

PAYMENT

We are pleased to accept orders on-line through our secure server.

All credit / debit card transactions are subject to validation checks and authorised by the card issuer.

We accept Mastercard, Visa, Delta, Switch, Maestro and Solo.

If the issuer of the card refuses to authorise payment to us, we will not be liable for any delay or non-delivery of your order.

All orders will need to be processed with a valid card payment in the name of the registered cardholder.

Please Note: The address for delivery will be the same as the billing address.

Please ensure the address given for delivery is secure as responsibility for loss or damage of the items passes to the customer at the point of receipt of goods. If someone without authority signs for the delivery/ purchase at the address given by you, it will not be the responsibility of H Johnson and Son.

ORDER AND DELIVERY INFORMATION/ PROCESS

Once your order has been received you will be sent an automatic email to confirm the order has been placed.

We will then contact you the day before your item is due to be dispatched and will let you know how we will be sending it.

Our delivery service is free and we aim to process and dispatch items within 3-5 working days of receiving your order, unless the item is special order in which case it could take up to 15 working days. If for some reason your item will take longer than this, we will notify you by email. We send all parcels using either Royal Mail Signed For service or Royal Mail Special Delivery. Both of these services usually arrive next day.

We will not be held liable for late delivery of goods caused by circumstances beyond our control. It is your responsibility to ensure there is a person to accept the delivery on the day specified. We will not be held responsible if the delivery was attempted and there was no one to receive the order.

OVERSEAS DELIVERY

We are unable to ship overseas unless a prior arrangement has been made. In which case, delivery charge will be liable to change according to individual circumstances.

Please Note: The address for delivery will be the same as the billing address.

CANCELLATION POLICY

The customer has 7 days after receipt of goods to cancel their order. The customer will then be required to inform H Johnson and Son of cancellation by email, fax or letter before returning the goods using the same standard of postage as used for delivery. The goods must be in their original unworn condition with all packaging and documentation included at time of posting.

It is the customers’ responsibility to ensure safe delivery of cancelled orders back to H Johnson and Son. This will be done at the customers own expense. A full refund including original postage costs will be given.

Please Note: We are unable to receive any returned earrings due to health and safety reasons. In this case, the order must be cancelled before goods have been shipped.

Please Note: We are only able to credit the account from which the original purchase was made.

RETURNS POLICY

Occasionally we understand that you may wish to return an item for an exchange or refund. Any item for exchange or refund must be unworn and returned at the customers own expense within 30 days from the date on the receipt.

Before posting, you must first make H. Johnson and Son aware either by phone or email. Any item returned to us without prior warning will not be accepted and will be returned to the customer.

The item must be in its original condition and packaging, accompanied by the original receipt and all packaging, labelling, accessories, manuals and any other documentation included at the time of posting. Without all documentation, we will not accept the item for refund or exchange.

Special Orders

We will not accept goods for return if they were special orders unless the goods are deemed to be faulty.

Engraving

We will not accept goods for return if they have been engraved unless the goods are deemed to be faulty.

Earrings

We can not accept earrings for return unless they are deemed to be faulty. This is due to health and safety reasons.

The address where all goods are to be returned is:

Returns

H Johnson and Son

51 Queens Road

Nuneaton

Warwickshire

CV11 5JX

It is your responsibility to ensure that the items are packed securely and are covered by the Royal Mail Special Delivery or Signed For system where appropriate.

Postage and packaging charges are non-refundable unless goods are faulty.

Goods will not be accepted for credit after 30 days of receipt under any circumstances, unless the goods are deemed to be faulty.

Please Note: We are only able to credit the account from which the original purchase was made.

DATA PROTECTION

H Johnson and Son collects customer data from this website for our own marketing use only. We will not release any personal details to any third parties. Please see Privacy Policy for the full details.

PRIVACY POLICY

We pride ourselves on our customer service and as such we respect the privacy of our customers. The products which you purchase and your billing and delivery information are all securely saved on our database. All information is collected lawfully and in accordance with the Data Protection Act 1998.

Under no circumstances, will we ever give this information to any other business or third parties. From time to time we may email you or send you a catalogue through the post, which may be of interest to you. If you do not wish to receive such information, please inform us by emailing info@johnsonsjewellers.co.uk

DIAMONDS

The diamond classifications expressed on products are estimated to the best of our ability and therefore not certificated unless otherwise stated.

The diamonds used to create our jewellery are ethically sourced within the Kimberley process: they originate from legitimate sources not involved in funding conflict and in strict compliance with United Nations resolutions.

Our diamonds are hereby guaranteed conflict free, based on personal knowledge and/ or written guarantees provided by our suppliers.